Frequently Asked Questions
About Valeria Madina Club Resort
Where is Valeria Madina Club Resort located?
The resort is nestled in the heart of the Palmeraie of Marrakech, on a stunning 17-hectare estate facing the High Atlas Mountains. Located on Route de Fès, it is approximately 20 minutes from Marrakech-Menara Airport and within easy reach of the city centre, golf courses and the main tourist attractions.
What does the all-inclusive formula include at Valeria Madina?
Our all-inclusive package covers comfortable room accommodation, access to 5 restaurants (Le Tanjia, Le Sfenj, Ksar Noujoum, L’Olivieri, Le Mango) and the Café Maure, soft and alcoholic beverages throughout the day, access to the pools and Aquapark, sports activities (tennis, football, padel, aqua aerobics, beach volley), evening entertainment and shows, kids club and Wi-Fi, theatre, nightclub, pétanque…
What types of rooms do you offer?
We offer 6 room categories: Standard (34-35 m²), Superior (34-35 m², up to 3 adults), Double (34-35 m²), Family (40-45 m², up to 4 guests), Prestige (70 m², 2 connecting rooms with 2 bathrooms) and Luxury (40-45 m², 4 guests). All feature air conditioning, private bathroom and views of the gardens or Atlas Mountains.
Does the resort hold any certifications or awards?
Yes, Valeria Madina has been awarded the Green Key label (environmental commitment), recognised by the Luxury Hotel Awards, Stay Better Places and TripAdvisor.
Dining and bars
How many restaurants are there at Valeria Madina?
The resort features 5 restaurants and 2 bar areas, all included in the package: Le Tanjia (traditional Moroccan gastronomy), Le Sfenj (pastries and light dining), Ksar Noujoum (international buffet and themed evenings), L’Olivieri (Italian cuisine), Le Mango (poolside dining and lounge), the Café Maure and Le Palm’s Club for evening entertainment.
Are meals included in the stay?
Yes, the all-inclusive formula covers breakfast, lunch, snacking, and dinner across all our restaurants, as well as soft and alcoholic beverages throughout the day. Snacks are also available between meals.
Do you cater for special dietary requirements (vegetarian, halal, gluten-free)?
Our chefs accommodate specific dietary needs. Moroccan cuisine naturally offers many vegetarian options, and all our food is prepared according to halal standards. Please inform us of any allergies or dietary requirements when booking or at check-in.
Is there a nightlife and entertainment venue?
Yes, Madina By Night offers shows, entertainment and themed evenings. Le Palm’s Club is our dedicated evening venue with music and a festive atmosphere, all included in the formula.
Pools, Aquapark and activities
What pool and water facilities are available?
The resort features several outdoor pools set within the gardens, plus an Aquapark with water slides (including the Tsunami slide) for thrill-seekers. A safe paddling pool is provided for younger children. All water facilities are included in your stay.
What sports and leisure activities are on offer?
Included in the formula: tennis, padel, aqua aerobics, fitness, dance classes, musical and artistic entertainment, evening shows and performances. Optional excursions are also organised: Marrakech souk tours, Atlas Mountain hikes, Ourika Valley, Agafay Desert, and camel rides in the Palmeraie.
Are the spa and hammam included?
The Valeria Madina wellness centre offers traditional hammam, massages and body treatments. Basic hammam access is included, while spa treatments and massages are available at preferential rates for resort guests.
Families and children
Is Valeria Madina suitable for families?
Absolutely. The resort has been designed with families in mind: spacious family rooms (40-45 m²) and connecting Prestige rooms (70 m²), kids club with qualified entertainers, safe paddling pool, children’s menus at all restaurants, Aquapark with water slides and age-appropriate entertainment.
What is the kids club and what ages does it cover?
The kids club welcomes children with supervised activities led by qualified entertainers: games, creative workshops, mini-disco and age-appropriate sports activities. Parents can take the opportunity to relax at the spa, by the pool or on an excursion.
Are baby cots and toddler equipment available?
Yes, baby cots are available on request when booking. Our restaurants provide high chairs and menus suitable for young children.
Practical information and booking
How do I book a stay at Valeria Madina?
You can book directly on clubmadina.com for the best rate guarantee and exclusive offers (Early Booking, seasonal promotions). You can also contact us by phone at +212 529 800 500 or by email at booking4@valeriahotels.com.
How do I get to the resort from the airport?
Valeria Madina is approximately 20 minutes from Marrakech-Menara Airport. A personalised transfer service can be arranged when booking. Taxis are also available at the airport exit.
Is Wi-Fi available?
Yes, high-speed Wi-Fi is available free of charge throughout the resort: rooms, common areas, restaurants and pool areas.
What additional services are available?
The resort offers a concierge service, laundry service, free parking and a mobile app (available on the App Store and Google Play) to enhance your stay: entertainment programme, reservations and practical information.
What documents do I need to visit Morocco?
British and EU citizens need a valid passport (no visa required for stays under 90 days). No mandatory vaccinations are required. Please check your passport validity before departure.
What payment methods are accepted?
The resort accepts major international credit cards (Visa, Mastercard). The local currency is the Moroccan dirham (MAD). Detailed payment terms are available on our dedicated page.
Is there a mobile app for guests?
Yes, the Valeria Madina app is available free on the App Store and Google Play. It allows you to check the entertainment programme, restaurant hours, book activities and access all practical information during your stay.
Events and meetings
Can the resort host professional or private events?
Yes, Valeria Madina has dedicated spaces for seminars, meetings, team-building activities and private events (weddings, celebrations). Our events team will work with you to organise a bespoke event.